The Paralyzed Veterans of America (PVA), proud recipient of the 2016 Nonprofit of the Year Award given by the DMA Nonprofit Federation, is in search of a Development Coordinator for our Direct Mail program.
Responsible for the day to day coordination and administration of donor service operations including management of the call center and fulfillment process.
Front line donor services support for all in coming donor calls including cross departmental responses on information requests.
Manage all processes for the daily donor services activity including donor inquiries, letters, and requests.
Sort donor mail and assign to the proper department on a daily basis.
Answer all escalated donor mail from our call center facilities.
Manage the donation processing facility in the processing of the In Memory/In Honor donations. Process all In Memory of and In Honor of requests that are not handled by the caging facility.
Review and respond to all escalated donor letters from PVA’s executive offices.
Manage and maintain the processing of all Chapter Fundraising Requests. In addition track thrift programs, telemarketing, and vehicle donations.
Process and enter all credit card donations received at PVA Headquarters and including those from Individual Giving into third party database.
Update/cancel monthly donations that are set up online.
Other duties as assigned.
One to two years experience in direct mail (fundraising preferred).
Proficient in Microsoft Office Suite and Windows products.
Excellent oral/written communication skills.
Must be motivated, organized and a team player.
We offer competitive salary and outstanding benefits. Send resume with salary requirements and cover letter to email@example.com. EOE.