Stanford University Residential & Dining Enterprises (R&DE) is looking for an experienced Market Research Analyst to join our Communications team. If youre looking for daily variety and an opportunity to challenge yourself and grow as a leader in market data gathering and analysis, this may be the opportunity for you.
This role is a critical part of our effort to support R&DE in audience engagement and business optimization while offering best in the business services to the university community. The incumbent will be called upon to create and administer focus groups, surveys, and other forms of data gathering and perform analysis that will be used in refining business plans, tailoring our communications to enhance engagement of key audiences, and maintaining strong brand identity.
R&DE is an award-winning organization in which every employee represents our values of excellence, teamwork, innovation, diversity and sustainability. Were looking for a talented market analyst who embodies these values and is ready to make a mark by producing data that offers critical insights that informs our actions and supports R&DEs organizational objectives. If youre looking for a challenging opportunity to achieve and grow, read the job description below and follow the instructions to apply.
About Stanford and R&DE
Founded in 1891, Stanford University is among the top academic institutions in the country, excelling in a wide range of fields from the humanities to information technology to the health sciences and medicine. The university is located near Palo Alto, 35 miles south of San Francisco, on an 8,800-acre campus.
Residential & Dining Enterprises, the largest auxiliary organization at Stanford University, supports the academic mission of the university by providing the highest quality services to students and other members of the university community. The Department has an annual operating budget of over $230 million, oversees a 5 million sq. ft. physical plant across the campus, provides housing for over 12,000 students, serves over 18,000 daily meals at 30 dining and retail locations and over 500,000 meals at athletic concessions events, and hosts 20,000 conference guests annually. R&DE comprises 660 FTE staff in the following divisions: the Office of the Senior Associate Vice Provost (SAVP), Student Housing, Stanford Dining, Stanford Hospitality & Auxiliaries, Stanford Conferences, and a team of R&DE strategic business partners: Finance & Administration, Human Resources, Information Technology and Communications.
Note: Not all unique aspects of the job are covered by this job description
Gathers and analyzes quantitative and qualitative data in support of business optimization and audience engagement. Directs the development and implementation of marketing activities for multiple offerings, enabling programs, services, events and/or products to meet organizational objectives. Drives cross-functional collaboration across the organization. Selects, develops and evaluates a team of staff, as well as the management of outside vendors, to ensure effective operation.
Oversee market research and analysis. Use the results to inform decisions regarding strategic marketing direction, product segmentation and customer targeting.
Assess market opportunities and track market trends. Implement marketing improvements based on findings.
Develop and execute marketing strategies and marketing plans/programs to meet departmental and/or organizational objectives.
Manage the execution of communication and brand strategy for multiple programs incorporating appropriate channels (i.e., web presence, digital and print).
Foster partnerships with other school, department, product, service, program, event and/or channel managers.
Responsibility for staff including the recruitment, management, development, and retention of staff.
Set budget, goals, and objectives in alignment with organizational goals.
Oversee event management as needed to support marketing objectives.
Manage vendor relationships.
* - Other duties may also be assigned
Education & Experience:
Bachelor's degree and eight years of relevant experience; or a combination of education and relevant experience.
Knowledge, Skills and Abilities:
Extensive knowledge of strategic analysis, customer segmentation strategies and business and marketing planning.
Demonstrated marketing management skills and the ability to work effectively with decision-makers across many levels of an organization.
Highly detail oriented with strong ability to understand constituent needs and lead teams toward a common goal.
Strategic thinking and leadership skills.
Proven track record with branding, integrated marketing strategy, messaging and positioning.
Excellent project manager with the ability to manage multiple projects simultaneously.
Excellent written and oral communication skills.
Demonstrated experience presenting to senior management.
Ability to motivate, develop and train staff.
Prior experience in planning and managing budgets.
Certifications and Licenses:
Constantly perform desk-based computer tasks.
Frequently stand/walk, sit, use a telephone, grasp lightly/fine manipulation, speaking.
Occasionally grasp forcefully, writing by hand.
Rarely sort/file paperwork.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Occasional work on evenings and weekends.
Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.
Located between San Francisco and San Jose in the heart of Silicon Valley, Stanford University is recognized as one of the world's leading research and teaching institutions. Leland and Jane Stanford founded the University to "promote the public welfare by exercising an influence on behalf of humanity and civilization." Stanford opened its doors in 1891, and more than a century later, it remains d...edicated to finding solutions to the great challenges of the day and to preparing students for leadership in a complex world. The University's thriving diverse community is comprised of nearly 7000 undergraduate students, 9000 graduate students, 2000 faculty members, 1900 postdoctoral scholars, and over 11,000 academic and administrative staff in seven schools including several interdisciplinary research centers and institutes. The campus spreads over 8000 contiguous acres and nearly all undergraduates live on campus. Stanford offers bachelor's and master's degrees in addition to doctoral degrees (PhD, MD, DMA and JD) plus a number of professional and continuing education programs and certifications. More at http://facts.stanford.edu and http://www.stanford.edu.
Stanford University is an equal opportunity employer and is committed to increasing the diversity of its faculty. It welcomes nominations of and applications from women, members of minority groups, protected veterans and individuals with disabilities, as well as from others who would bring additional dimensions to the university’s research, teaching and clinical missions.