At SHRM, we are committed to making work, workers and workplaces better through insights-driven policy solutions, learning and development, thought leadership and research. We are shaping the ways employers and employees thrive together. SHRM is empowering our more than 300,000+ members, including HR professionals, business executives, and people managers, to lead as strategic business partners and effective stewards of workplace culture, business productivity, and employee engagement.
SHRM marketing applies an audience-centric model to its operations. In this role you will support a team that plays a role in the world of work. You will operationalize and execute acquisition, retention, engagement and product marketing. Intense understanding of audience insights and behaviors as well as marketing technology and enablement tools is required. In order to motivate the audience to action this role requires strong marketing storytelling, reporting and optimization, and expertise in Marketo, SalesForce (Integration Studio, Community Cloud, etc.), and Google Analytics.
Deployment expert of integrated marketing plan – digital and traditional
Drives loyalty and preference with audience creating high CLV
Write marketing plans and marketing collateral, such as emails, banner ads, direct mailers, call scripts, etc., that drives the audience to action – click, buy, etc.
Execute SHRM’s member acquisition, retention and engagement strategy for this segment
Operationalize SHRM’s audience-centricity model and partner with analytics to constantly monitor and optimize engagement and experience
Analyze and translate data into clear insights and actionable recommendations
Manage marketing automation campaigns and operations throughout the customer lifecycle
Drive continued innovation in evolving marketing programs to most effectively engage audience segment
Develops a deep understanding of target audiences
Adoption and expertise in SHRM’s marketing technology, automation, personalization, and customization tools and tracking including Marketo, SalesForce, Interactive Studio, Community Cloud, Cobalt and more
Understanding of tactical implementation against budget
Analyze data to identify key drivers, mechanics and associated dependencies for driving conversion, product adoption, retention, and cross-sell
Bundling, product adoption and revenue growth across events, learning systems, certification, SHRM Store and other product categories
Lead across execution and tactics initiatives
Project management of integrated campaigns
Bachelor’s degree or equivalent relevant experience is required
At least 5 years of progressively complex experience in marketing
Expertise in email copywriting, using messaging to convert
Expertise in marketing reporting- pulling data, analysis, and optimization recommendations
Experience with Marketo, SalesForce and marketing automation is required
Deep understanding of content marketing tailored for audience segments – ability to apply consumer insights to improve campaigns (copywriting, targeting, delivery and performance)
Customer lifecycle marketing including demand generation manager, product sales, and using content to convert
Strong problem-solving skills
High level of responsiveness and ability to adapt to change
Experience with digital tools to generate, capture, nurture, track and report on leads, conversions, and ROI
SEO/SEM, Digital marketing, paid media, email marketing, co-branded/white label marketing
Strong attention to detail
Lead with bold purpose while collaborating fiercely with a high-degree of accountability
Appetite to innovate, fail-fast, and be smart & curious
Preferred certification in Marketo, certification in SalesForce, Google Analytics Certification
Must be able to perform essential duties satisfactorily with reasonable accommodations.
Internal Number: #61
About Society for Human Resource Management (SHRM)
SHRM, the Society for Human Resource Management, creates better workplaces where employers and employees thrive together. As the voice of all things work, workers and the workplace, SHRM is the foremost expert, convener and thought leader on issues impacting today’s evolving workplaces. With 300,000+ HR and business executive members in 165 countries, SHRM impacts the lives of more than 115 million workers and families globally.